Delivery and Returns


Delivery

Please allow up to 3-5 working days for your delivery. In the unlikely event that your shipment is delayed we will contact you via your preferred method of communication to update you on the current shipping status.


 Returns

We are so sure you’ll love our products that we offer our 60 day money-back guarantee on every shipment, even if the bottles are empty!

We also offer you complete hassle-free flexibility with your regular shipments meaning that you can relax and let us take care of them. Like to try a different kit? We’ll sort it. Need to extend the date of your next shipment? No problem. Our regular shipments are tailored to suit your needs, there’s no commitment and you can cancel at any time.

If for any reason you are not delighted with your results, simply return the products to us for a full refund. To ensure your return is processed in a timely manner, please call our Customer Care Team FREE to request a Returns Authorisation Number (RAN):

Freephone: 0808 161 6632 (UK) (Monday-Friday: 9AM-6PM, Saturday: 9AM-1PM).

Once you have your RAN, please post your parcel to us at:

Returns Department, York House, Wetherby Road, York, YO26 7NH