FAQs

About Proactiv+

My Orders

Allergic Reactions

Side Effects

Ingredients


About Proactiv+

1. How do I use the Proactiv+ 3-Step-System for best overall results?

The Proactiv+ 3 Step-System should be used twice a day, morning and night, as follows:

Step One: Skin Smoothing Exfoliator

Apply a small amount to dampened skin. Using fingertips, gently massage in circular motions for 1 to 2 minutes, avoiding the eye area. Rinse thoroughly with warm water. Pat dry and follow with Step Two. More information HERE.

Step Two: Pore Targeting Treatment

Apply to clean, dry skin. Use 1 to 2 pumps and apply to entire face. Do not rinse off. When fully absorbed, follow with Step Three. More information HERE.

Step Three: Complexion Perfecting Hydrator

Using fingertips, apply generously to entire face. Do not rinse off. More information HERE.

2. Who is Proactiv+ designed for?

Proactiv+ is for any teen or adult who struggles with blemish-prone skin and suffers from breakouts.

Proactiv+ works for men and women of all ages, and will appeal especially to women in their twenties, thirties, forties and fifties who desire high quality skincare products.

3. Who can use Proactiv+?

Proactiv+ can be used by men and women as well as all skin types and ethnicities.

4. What is the recommended age to use Proactiv+ products?

The recommended age to begin using Proactiv+ is 12 years and older, however the products are safe and effective for all age groups with adolescent and adult breakouts. For pre-teens, we recommend that you start slowly, by using the products every other day. However, if you are unsure, we suggest that you consult your GP or paediatrician before using the products.

5. Can I use Proactiv+ products on my body as well as my face?

Yes, you can use Proactiv+ on any blemish-prone area. If you are particularly prone to body blemishes, you may want to look at our Proactiv+ line extensions, click HERE.

6. Will Proactiv+ work if I use the products individually rather than as a system?

The products within the Proactiv+ 3-Step System have been carefully designed to work together to achieve maximum results.  Each product has been formulated to complement the other two. To keep your skin looking and feeling its best, use the products together as a system. You will also receive optimum results by using them twice a day as directed.

7. Why has Proactiv+ suddenly stopped working for me?

Blemish formation is cyclical. A blemish begins approximately 2-3 weeks before it appears on your skin's surface. It starts in your sebaceous hair follicles, the tiny holes commonly called pores. Deep within each follicle, your sebaceous glands are working to produce sebum, the oil that keeps your skin moist and pliable.

The blemish cycle responsible for your breakouts may last many years, and you may experience periods of improvement followed by flare-ups, and vice-versa. Breakouts can't be cured, with or without treatment.

Even after blemishes disappear, you may need to use an effective skincare routine to keep new blemishes from forming. We have created an all-round system to help control breakouts gently.

A combination system uses several different ingredients to manage the blemishes you have now and help keep new ones from forming. The ingredients used in Proactiv+ should continue to be effective for as long as you use the products as directed. If your flare-ups continue or increase in severity, consult your dermatologist.

8. Will Proactiv+ clog my pores?

No. Proactiv+ was formulated to be non-comedogenic (non-pore-clogging).

9. Is Proactiv+ an anti-ageing regime?

Proactiv+ is better described as an anti-blemish regime designed with skin care benefits in mind - notably smaller looking pores, improved texture and tone, visibly faded unwanted pigmentation, demised appearance of fine lines and wrinkles, enhanced hydration and suppleness, and a brighter, more luminous complexion.

10. Can I wear make-up over Proactiv+?

Yes, you can still wear make-up, but always look for products that are non-comedogenic and oil-free. And always remove make-up before working out.

11. How should Proactiv+ products be stored?

Storing Proactiv+ products at room temperature is best as heat can render salicylic acid ineffective.

12. Are larger bottles of Proactiv+ available?

Proactiv+ products are available in 30 day trial and 90 day size.  Please visit our product pages for more information, click HERE.

13. Does Proactiv+ promote facial hair growth?

No, Proactiv+ is for the management of blemishes and is not intended to promote hair growth.

14. Can breakouts be cured?

Breakouts can't be cured, with or without treatment. Even after blemishes disappear, you may need to use an effective skincare routine to keep new blemishes from forming. We have created an all-round system to help control breakouts gently. A combination system uses several different ingredients to manage the blemishes you have now and help keep new ones from forming. The ingredients used in Proactiv+ should continue to be effective for as long as you use the products as directed. If your flare-ups continue or increase in severity, consult your dermatologist.

15. Do I need to moisturise even if I suffer from breakouts?

It is important to keep all skin types hydrated for a healthy appearance. The right moisturiser will not aggravate breakouts or increase oiliness. In fact, it can actually improve the look and texture of your skin. Even oily skin can become dry and flaky on the surface. Step 3 of the Proactiv+ 3-Step System is our Complexion Perfecting Hydrator which has been specifically designed to address dryness, redness, tone, texture, post-blemish marks, oil, dryness and lack of brightness to leave skin supple, hydrated, smooth and even-toned.

16. Why and when should I use the Skin Purifying Mask?

Our Skin Purifying Mask is formulated with Sulphur, a proven blemish-fighting ingredient that reaches deep into pores where blemishes begin. Cool, soothing Kaolin, (also known as China Clay) helps absorb excess surface oils while our special formula soothes inflammation and refines skin tone and texture.

For best results, use with your 3-Step System 2-3 times per week. Make sure to start with a clean face before applying the mask. Directions: Apply to dampened skin. Leave on for 10 minutes. Rinse off with warm water. May be followed with the 3-Step System.

Tip: For the emergency blemish - use overnight on pimple for fast improvement!

17. Will taking the contraceptive pill affect my breakouts?

At one time, the high level of estrogen contained in many contraceptive pills seemed to improve breakouts. Today the hormonal levels are lower, and some in the medical field believe contraceptive pills may either slightly help or slightly worsen blemishes. We recommend consulting your doctor to find out if contraceptive pills are right for you.

18. Is Proactiv+ safe to use while pregnant?

We recommend that you consult your GP before using any medication, topical or oral, during pregnancy or while breastfeeding.

19. I am outside in direct sunlight for most of the day. Is it safe to use Proactiv+?

Yes. However, you should always wear a sunscreen of at least SPF 15.  Apply Proactiv+ first, then the sunscreen.

20. Is Proactiv+ safe to use when tanning in a tanning salon (sun-beds)?

As the ingredients used in Proactiv+ include Salicylic Acid, you may find that skin is more sensitive to the sun and tanning beds. Therefore, we suggest you avoid tanning beds – and always wear an oil-free sunscreen.

My Orders

Delivery

1. How can I change my regular deliveries?

Fix your own delivery dates! - Are your deliveries too early? Too late? Simply change the frequency (anywhere from every 2 weeks to every 4-6 months 

Call our Customer Service Team Free:

UK: 0808 108 1592

Ireland: 1800 805 420

Mon.-Fri. 9AM-6PM and Sat 9AM- 1PM

2. How do I cancel my regular deliveries?

You'll need to call our professional Skincare Advisors FREE on:

UK: 0808 108 1592

Ireland:  1800 805 420

(Mon.-Fri. 9AM-6PM) & 9AM- 1PM (Saturday)

3. Can I track my order to see if it has been sent?

Unfortunately, we are unable to offer online tracking at the moment, although we are working on adding this service for our customers.  

We aim to deliver within 3 working days of receiving your order. Your order may be delayed if the item is out of stock, but this rarely happens. If an item is temporarily out of stock, a member of our customer care team will contact you and let you know when you can expect to receive the item and discuss the options available to you.

Rest assured that your guarantee will only start from the date you receive the products at home and will not be affected by any rare delay in the delivery lead time.

If you have placed an order, received an order confirmation and have not received a delivery note from the post or received the products, within 2 weeks of placing your order, you can also get in touch with our customer care team on Freephone 0808 108 1592 (UK) and 1800 805 420 (Ireland) to find out the status of your order (Mon-Fri, 9AM-6PM, Saturday, 9AM-1PM).

4. I live outside the UK. Can I order through your website and ship it directly here?

Through the http://proactiv.co.uk website, we can only deliver within the UK. If you live in Ireland, please visit our Irish site on http://proactiv.ie.

To order outside the UK or Ireland, call our call centre who will be able to advise you.

5. I'm going on holiday, can I postpone my delivery?

Yes, being a Clear Skin Plan member means you can manage your deliveries, your way!

Just tell us and we can postpone or bring forward your next delivery or get it delivered to your new address so you always have your favourite products, in the right place, at the right time!

Your Skincare Advisors are only a phone call away:

FREEPHONE UK 0808 108 1592 & Ireland 1800 805 420 (Mon-Fri, 9AM-6PM) & Saturday (9AM- 1PM).

Returns

1. I have returned a product, when will I get a refund?

At Proactiv+, your satisfaction is paramount. We aim to issue a refund within 7 working days of receipt of your return (unless otherwise advised by our customer care team when calling to request a returns authorisation number "RAN").

In any event, your refund will be issued within 30 days of your returns or cancellation notice receipt.

Please note that you are responsible for the costs of returning the goods to us unless we delivered the item in error or the item was faulty.

Refunds in relation to Products may only be credited to the credit or debit card originally used to make the purchase. If we are unable to put the refund through on this card for any reason, we will try to contact you to discuss alternative arrangements.

2. Can I return my Proactiv+ products if I am not entirely satisfied?

We are so sure that you'll love our products that we give you our 100% money-back guarantee.  Try Proactiv+ for 60 days and if you're not completely satisfied with the results you can return the bottles to us, even if they're empty. A benefit you won't find on the high street!

If for any reason you are not absolutely delighted with Proactiv®, simply contact our friendly Customer Care team and they will be happy to help.

To provide the best service possible and ensure your return is processed in a timely manner, we ask that you call FREE to request a Returns Authorisation Number (RAN) on:

Freephone:  0808 108 1592 (UK) or 1800 805 420 (Ireland)
(Mon-Fri, 9am-6pm & Saturday 9am-1pm)

Allergic Reactions

1. How can I test for allergic reaction?

Apply a small amount of the product to the nape (back) of your neck, or to the underside of your neck at the jaw-line for 3 days.

People who are allergic to Salicylic Acid may experience red, itchy bumps in the affected area. If no redness or irritation appears, you will probably not have an allergic reaction.

If redness persists, discontinue using the product. If redness continues after you have stopped using the product, consult a doctor.

2. Can I use Proactiv+ with blemish medications?

In general, it's fine to use Proactiv+ with blemish medications. As with all medications, however, we strongly recommend consulting your doctor.

Side Effects

1. Does Proactiv+ have any side effects?

Side effects are usually mild, and include drying or irritation in some users who are sensitive to Salicylic Acid. If you are concerned or desire more information, we recommend you discuss with your GP or dermatologist.

Ingredients

1. Proactiv+ Ingredients List:

+ Skin Smoothing Exfoliator
water (aqua), glycerin, salicylic acid, cetearyl, alcohol, neopentyl glycol diheptanoate, xanthan, gum, paraffin, glyceryl stearate, PEG-100 stearate, saxifraga sarmentosa extract, vitis vinifera (grape) fruit extract, morus alba bark extract, scutellaria baicalensis root extract, butylene glycol, linoleic acid, linolenic acid, sodium hyaluronate, disodium EDTA, glycolic acid, polysorbate 20, sodium hydroxide, cetyl alcohol, isododecane, phenoxyethanol, chlorphenesin, benzoic acid, sorbic acid, fragrance (parfum)

+ Pore Targeting Treatment
water (aqua), glycerin, isododecane, salicylic acid, polyacrylamide, ethoxydiglycol, cetearyl alcohol, C13-14 isoparaffin, aluminum starch octenylsuccinate, PEG-120 methyl glucose dioleate, lonicera japonica (honeysuckle) flower extract, aloe barbadensis leaf juice, dipotassium glycyrrhizate, butylene glycol, neopentyl glycol diheptanoate, xanthan gum, cetyl alcohol, polysorbate 20, laureth-7, sodium hydroxide, sorbic acid, benzoic acid, phenoxyethanol, chlorphenesin, fragrance (parfum), butylphenyl methylpropional

+ Complexion Perfection Hydrator
water (aqua), dimethicone, butylene glycol, neopentyl glycol diheptanoate, cetyl alcohol, dimethicone/vinyl dimethicone crosspolymer, hydrogenated coco-glycerides, ascorbyl glucoside, isododecane, PEG-100 stearate, glyceryl stearate, salicylic acid, stearic acid, scutellaria baicalensis root extract, alpha-glucan oligosaccharide, saxifrage sarmentosa extract, vitis vinifera (grape) fruit extract, morus alba bark extract, tocopherol, caprylyl glycol, ethylhexylglycerin, disodium EDTA, silica, sodium metabisulfite, hexylene glycol, PEG-75 stearate, ceteth-20, steareth-20, xanthan gum, magnesium aluminum silicate, sodium hydroxide, phenoxyethanol, fragrance (parfum), hexyl cinnamal, butylphenyl methylpropional, hydroxycitronellal, alpha-isomethyl ionone, citronellol, geraniol, linalool

+ Redness Relief Serum
Water (Aqua), Glycerin, Pentylene Glycol, Butylene Glycol, Maltooligosyl Glucoside, Camellia Sinensis Leaf Extract, Saccharide Isomerate, Sodium Hyaluronate, Hydrogenated Starch Hydrolysate, Glyceryl Acrylate/Acrylic Acid Copolymer, Saccharomyces/Zinc Ferment, Bisabolol, Hydroxypropyl Guar, Polysorbate 20, Disodium EDTA, Sodium Hydroxide, Carbomer, Caprylyl Glycol, Ethylhexylglycerin, Hexylene Glycol, Phenoxyethanol, Fragrance (Parfum), *Butylphenyl Methylpropional.

+ Mark Fading Pads
water (aqua), alcohol denat., glycolic acid, salicylic acid, hamamelis virginiana (witch hazel) water, camellia sinensis leaf extract, panthenol, ammonium hydroxide, allantoin, polysorbate 20, disodium EDTA, sodium benzoate, imidazolidinyl urea.

+ Skin Purifying Mask
water (aqua), kaolin, glycereth-26, sulfur, linoleic acid, cetearyl alcohol, magnesium aluminum silicate, synthetic wax, ceteareth-20, sodium lauroyl sarcosinate, linolenic acid, tocopherol, tocopheryl acetate, melaleuca alternifolia (tea tree) leaf oil, cymbopogon schoenanthus extract, geranium maculatum extract, hydrated silica, ethoxydiglycol, tetrasodium EDTA, sodium sulfate, butylene glycol, phenoxyethanol, fragrance (parfum), butylphenyl methylpropional, titanium dioxide (CI 77891),  zinc oxide (CI 77947), chromium hydroxide green (CI 77289)

+ Cleansing Body Bar
Sodium Cocoyl Isethionate, Stearic Acid, Water (Aqua), Sodium Isethionate, Fragrance (Parfum), Salicylic Acid, Cocamidopropyl Hydroxysultaine, Sodium Chloride, Galactoarabinan, Polyethylene, Disodium EDTA, Pentasodium Pentetate, Citronellol, Hexyl Cinnamal, Limonene, Linalool, Butylphenyl Methylpropional, Titanium Dioxide (CI 77891)

2. Will Salicylic Acid cause tattoos to lighten or fade?

No, Salicylic Acid will not cause tattoos to lighten or fade.

3. How should Proactiv+ products be stored?

Storing Proactiv+ products at room temperature is best as heat can render salicylic acid ineffective.

4. What is Magnesium Aluminum Silicate, and why is it used in the Proactiv+ Skin Purifying Mask?

Magnesium Aluminum Silicate is known as a "suspending agent", which is important for the overall stability of the Proactiv+ Skin Purifying Mask.

It also has the ability to act as an oil absorber. It has been used extensively in liquid makeup for well over 50 years.

5. Do Proactiv+ products contain steroids?

No. Our products do not contain steroids.

6. Is Proactiv+ Solution hypoallergenic?

Proactiv+ is not for people who are allergic to Salicylic Acid or Sulphur. However, many of our ingredients were selected due to their hypoallergenic properties.  The products founds within the Proactiv+ 3-Step System are also paraben-free, oil-free, non-comedogenic (non pore-clogging) and suitable for all skin types.

7. Is Proactiv+ non-comedogenic?

Yes, Proactiv+ products are non-comedogenic meaning that they won't clog pores. 

8. Does Proactiv+ test on animals?

Our formulas are not tested on animals.